Using Microsoft Teams Team Members as Call Agents for a Skype for Business Call Queue
Using Microsoft Teams Team Members as Call Agents for a Skype for Business Call Queue With Skype for Business Cloud PBX, members of a Microsoft Team can be used as the Call Agents in a Call Queue (Preview at this time). This means if a Microsoft Team contains the members you want as Call Agents in a Call Queue, just assign the Microsoft Team as the "Call Agents" in a Call Queue and you are done! Talk about integration. Talk about setting up groups one time and reusing them! Im impressed. How is this configured? Just setup a Microsoft Team as usual and add the members. (In a hybrid scenario these members can be in the cloud or on premises). Okay, now we have some members setup in our Team. (Note that we might need to wait a bit for this Team to show up in Skype for Business Admin portal) Now let�s navigate to the Skype for Business Admin Center in Office 365. (Skype for Business admin center | call routing | call queues | add new/edit). Let�s go to the �Call Agents� fie...